IJOYPLAY Electronics Co., Ltd. | Gaming Headsets Game Controllers Professional Manufacturer

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Products WARRANTY
Products WARRANTY
Founded in 2019 with 5 million registered capital, Shenzhen IJOYPLAY Eletronics Co., Ltd. is the subsidiary of VAN's, which was responsibled for overseas marketing promotion. 

Here at VAN, we believe in our products.
If your VAN product has any defect as the result of the materials or workmanship we want to make it right!

Within 30 days of purchase: Return the product to the retailer you purchased it from and they will replace or repair it at Period.

Within 5 years of purchase: Return the product to VAN and we will repair or replace it as long as the Gamepad is not working because of factory defects. This does not include obvious user wear or extreme damage.

After 5 years of purchase: Return the product to VAN and we will repair or replace it. We will assess the fees involved and will let you know once we receive it. 

“ IJOYPLAY" & " VANESOMOS" are under VAN’s 5-year's warranty.

Of course, this warranty does not cover normal wear and tear. IF YOUR GAMEPAD HAS SIGNIFICANT DAMAGE AND IT IS SENT TO US, WE WILL SEND IT BACK TO YOU. This warranty also does NOT cover modifications, misuse, disintegrations, negligence, accidents, improper maintenance, or repair by anyone other than an Authorized retailer or VAN itself. BUYER IS RESPONSIBLE FOR RETURN SHIPPING COSTS. Please note that the warranty process may take 3-4 weeks to get it back to you.

*Gaming Accessories are not under the 5 year warranty. These are accessories given for free with our products.